Last updated: 7 September 2026
Adventure 4×4 Parts Australia (“Adventure 4×4 Parts“, “we“, “us or “our“) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit www.adventure4x4parts.com.au, purchase products from us, contact us, request advice, make a booking or use our services.
By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy.
1. About Us
Adventure 4×4 Parts Australia is an Australian-owned and operated 4×4 parts, accessories and vehicle services business.
Our business includes the sale and supply of products such as 4×4 accessories, canopies, roof racks, roller shutters, bull bars, bash plates, winches, lighting, suspension and lift kits, snorkels, recovery equipment and other vehicle accessories.
We also provide various vehicle servicing, mechanical, inspection and accessory installation services.
Our warehouse is located at:
69 Elm Park Drive
Hoppers Crossing VIC 3029
Australia
Warehouse collection is available by appointment.
2. What Is Personal Information?
For the purposes of this Privacy Policy, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on how you interact with us, the personal information we collect may include:
- your name;
- delivery and billing addresses;
- email address;
- telephone or mobile number;
- vehicle make, model, year and other vehicle details;
- order and purchase information;
- payment and transaction information;
- information provided when making an enquiry;
- information relating to warranty or return claims;
- information relating to workshop or installation services;
- communications between you and us;
- information contained in reviews, photographs or other content you submit;
- account login information where applicable;
- IP address;
- browser and device information;
- website usage information; and
- other information you voluntarily provide to us.
We generally do not need to collect sensitive information to provide our products and services. If sensitive information is provided to us unnecessarily, we will handle it in accordance with applicable privacy laws.
3. How We Collect Personal Information
We may collect personal information directly from you when you:
- visit or use our website;
- create an online account;
- place an order;
- request a quote;
- contact us by email, telephone or through our website;
- ask for product or vehicle fitment advice;
- book a workshop or installation service;
- request a return or refund;
- make a warranty claim;
- provide feedback or a product review;
- subscribe to communications from us; or
- otherwise communicate with Adventure 4×4 Parts.
We may also collect information automatically when you use our website, including technical and usage information such as IP address, browser type, device information and pages visited.
We may receive information from third parties where reasonably necessary to provide our products or services, including payment providers, freight and delivery providers, manufacturers, suppliers and service providers.
4. Information Collected When You Purchase From Us
When you place an online order, we may collect information necessary to process and fulfil your purchase.
This may include:
- your name;
- billing address;
- delivery address;
- email address;
- telephone number;
- order details;
- products purchased;
- delivery information;
- payment status; and
- communications relating to your order.
We use this information to process your order, arrange payment, organise delivery, provide customer service and administer returns, refunds and warranties.
5. Payment Information
Payments made through our website may be processed by third-party payment providers, including PayPal and Stripe, which are identified as payment services available through our website. Adventure 4×4 Parts
Your payment may therefore be processed directly by the relevant payment provider.
We may receive information such as payment status, transaction reference, payment method and other information necessary to confirm and reconcile your transaction.
We do not need to receive or store your full payment card number to process an online purchase where the payment is handled by the applicable payment provider.
Payment providers may collect and handle your information under their own privacy policies and terms.
6. Why We Collect and Use Personal Information
We may collect, hold, use and disclose personal information for purposes including:
- processing and fulfilling orders;
- arranging delivery;
- processing payments;
- providing quotes;
- providing product and fitment advice;
- confirming vehicle compatibility;
- arranging workshop services;
- providing installation and servicing;
- processing returns and refunds;
- assessing warranty claims;
- responding to enquiries;
- communicating with customers;
- providing customer support;
- managing customer accounts;
- maintaining business and transaction records;
- improving our products and services;
- improving website functionality and user experience;
- preventing fraud and unauthorised transactions;
- maintaining website and information security;
- complying with legal obligations;
- resolving complaints and disputes; and
- sending marketing communications where permitted by law.
7. Vehicle Information
Because Adventure 4×4 Parts specialises in 4×4 parts, accessories and fitment services, we may collect vehicle-related information when you request product advice or purchase products.
This may include:
- vehicle make;
- model;
- model year;
- variant;
- engine type;
- registration information where provided;
- vehicle modifications;
- accessory requirements; and
- information relevant to product fitment.
We use this information to help identify suitable products, provide fitment advice, arrange installations and provide relevant customer service.
8. Workshop and Installation Information
If you use our workshop, installation, servicing or vehicle inspection services, we may collect additional information relevant to providing those services.
This may include:
- vehicle details;
- service history supplied by you;
- requested work;
- inspection findings;
- installation information;
- photographs of the vehicle or installed products;
- parts fitted;
- invoices and transaction records; and
- communications concerning the service.
We use this information to provide and document the services requested.
9. Website Analytics and Cookies
Our website may use cookies and similar technologies to allow the website to function properly and to help us understand how visitors use our website.
Cookies may be used for purposes including:
- remembering preferences;
- maintaining shopping cart functionality;
- enabling account and checkout functionality;
- improving website performance;
- understanding website traffic and usage; and
- improving the user experience.
Some cookies may be placed by third-party services used to operate or improve the website.
You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping cart, checkout or account features.
10. Log and Technical Information
When you visit our website, our hosting provider or other technology providers may automatically collect technical information.
This may include:
- IP address;
- browser type;
- operating system;
- device type;
- referring website;
- pages visited;
- date and time of visits;
- approximate location derived from technical information; and
- information relating to website errors or performance.
We may use this information to operate, secure, maintain and improve our website.
11. Marketing Communications
Where permitted by law, we may use your contact information to send you information about:
- products;
- accessories;
- promotions;
- special offers;
- services;
- new products;
- relevant 4×4 information; and
- Adventure 4×4 Parts updates.
You can opt out of marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us.
Opting out of marketing communications will not prevent us from sending important transactional or service-related communications, such as order confirmations, delivery updates, warranty correspondence or responses to enquiries.
12. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for our business operations or to provide products and services.
These third parties may include:
- payment providers;
- freight and courier companies;
- delivery providers;
- manufacturers;
- suppliers;
- product distributors;
- website hosting providers;
- website and technology providers;
- IT and security providers;
- accounting and professional advisers;
- insurers;
- legal advisers;
- government authorities where required by law; and
- other service providers engaged to assist us in operating our business.
We only disclose information where reasonably necessary for the relevant purpose or where otherwise permitted or required by law.
13. Overseas Disclosure
Some third-party technology, payment, hosting, software or service providers we use may operate outside Australia or store information overseas.
As a result, personal information may be disclosed to or stored by service providers located outside Australia.
Where required by applicable privacy laws, we take reasonable steps to ensure appropriate protections are in place when personal information is disclosed overseas.
Third-party providers may have their own privacy policies governing how they handle personal information.
14. Third-Party Links
Our website may contain links to third-party websites, manufacturers, payment providers or other external services.
We are not responsible for the privacy practices, content or security of third-party websites.
You should review the privacy policy of any third-party website before providing personal information to that website.
15. Product Reviews and Customer Content
Our website may allow customers to submit reviews, comments, photographs or other content.
If you submit a review or other content, information associated with your submission may be displayed publicly depending on the functionality of the website.
You should avoid including personal information in a public review or photograph that you do not want others to see.
We may use customer reviews and submitted content for legitimate business and marketing purposes, subject to applicable law and any permissions required.
16. Security of Personal Information
We take reasonable steps to protect personal information against:
- misuse;
- interference;
- loss;
- unauthorised access;
- unauthorised modification; and
- unauthorised disclosure.
Security measures may include access controls, secure website technologies, password protection, payment security measures and other reasonable technical and organisational safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for maintaining the security of passwords and account credentials you use to access our website.
17. Data Breaches
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate action in accordance with applicable Australian privacy laws.
Where required by law, we will notify affected individuals and the relevant regulator.
18. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- provide products and services;
- maintain transaction and business records;
- administer warranties;
- handle returns and complaints;
- comply with legal and accounting obligations;
- resolve disputes; and
- protect our legitimate business interests.
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements.
19. Access to Your Personal Information
You may request access to personal information we hold about you, subject to applicable legal exceptions.
To request access, please contact us using the contact details provided below.
We may need to verify your identity before providing access to personal information.
We will generally respond to an access request within a reasonable period.
20. Correcting Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.
We will consider your request and take reasonable steps to correct information where appropriate.
21. Privacy Complaints
If you believe we have mishandled your personal information or breached applicable privacy laws, please contact us first so that we can investigate and attempt to resolve your complaint.
When making a privacy complaint, please provide:
- your name;
- contact details;
- details of the issue;
- relevant dates;
- any supporting information; and
- the outcome you are seeking.
We will review the complaint and endeavour to respond within a reasonable timeframe.
22. Children’s Privacy
Our website and products are intended primarily for adults.
We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.
If you believe a child has provided personal information to us, please contact us so that we can assess and, where appropriate, delete the information.
23. Direct Marketing and Your Privacy Choices
You can contact us at any time if you:
- want to stop receiving marketing communications;
- want to update your contact details;
- want to access your personal information;
- want to request correction of your personal information; or
- have a privacy question or complaint.
Stopping marketing communications will not affect communications necessary to complete an order or provide a service.
24. Third-Party Payment and Service Providers
Third-party providers used by Adventure 4×4 Parts may independently collect and process personal information.
For example, payment providers may collect information necessary to:
- process payments;
- verify transactions;
- prevent fraud;
- comply with financial and legal requirements; and
- provide their payment services.
Those providers operate under their own privacy policies.
You should review the relevant third-party privacy policy where you use their services.
25. Business Transfers
If Adventure 4×4 Parts is involved in a sale, restructuring, merger, acquisition or transfer of some or all of its business or assets, personal information may be transferred as part of that transaction where permitted by law.
Any such transfer will remain subject to applicable privacy obligations.
26. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our business;
- changes to our website;
- changes to technology;
- changes to third-party services;
- changes to privacy practices; or
- changes to applicable laws.
The latest version will be published on our website with the updated date shown at the beginning of the policy.
27. Contact Us
If you have a question, request or complaint relating to this Privacy Policy or your personal information, please contact Adventure 4×4 Parts.
Adventure 4×4 Parts Australia
Warehouse:
69 Elm Park Drive
Hoppers Crossing VIC 3029
Australia
Website:
www.adventure4x4parts.com.au
Customer service hours:
Monday–Friday, 9:00am–6:00pm
For privacy requests, please use the contact facilities provided on our website.
28. Australian Privacy Law
This Privacy Policy is intended to operate consistently with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent those laws apply to Adventure 4×4 Parts.
Nothing in this Privacy Policy is intended to exclude or limit any privacy right or protection that cannot lawfully be excluded or limited.
Privacy Policy Summary
In simple terms, Adventure 4×4 Parts may collect information you provide when you purchase products, request advice, contact us, book a service or use our website.
We use that information primarily to:
- process your orders;
- take payments;
- arrange deliveries;
- provide product and vehicle advice;
- provide installation and workshop services;
- manage returns and warranties;
- respond to enquiries;
- improve our website and services; and
- communicate with you about our business where permitted.
We do not sell your personal information simply as a source of revenue.
You can contact us if you want to access, correct or ask questions about personal information we hold about you.
